Privacy Policy

Your privacy matters to us. Our policy outlines how we collect, use, and protect your data, ensuring transparency and security. We are committed to safeguarding your personal information and respecting your rights. Trust us to handle your data with care and integrity.

Kohle Capital Markets Limited (the "Company") has created this privacy notice to explain our data collection and processing practices. By using our Services, you acknowledge and agree to our policies and procedures regarding personal information. If you have any questions or concerns, feel free to reach out to us at cs@kcmtrade.com. If you do not agree with our policies, please refrain from using our Services.

What Information Do We Collect?

Personal information is gathered from you through voluntary means when you register on our Services, show interest in learning about us or our products/services, take part in activities on the Services, or make contact with us.

The personal information we collect is based on your interactions with us and the Services, the choices you make, and the products/features you use. This can include:

  • Names
  • Phone numbers
  • Email addresses
  • Physical address
  • Billing addresses

Sensitive Information

We do not collect sensitive information such as social security numbers or other information not necessary for the operation of the Company’s business.

Payment Information

In case of any purchases, we may gather data necessary to process your payment, such as the payment instrument number and security code linked to your payment method. The storage of all payment information is handled by our payment processors. Their respective privacy notices can be accessed on their websites.

It’s crucial that all personal information you provide us is truthful, comprehensive, and up to date. In the event of any changes to your personal information, it’s your responsibility to notify us.

Information Automatically Collected

During your visit, usage, or navigation of the Services, certain information is automatically collected by us. This information, while not revealing your specific identity (e.g., name or contact details), may include device and usage data such as IP address, browser and device specifications, operating system, language preferences, source URLs, device name, country, location, usage information of our Services, and other technical details. This information is mainly utilized for ensuring the security and functioning of our Services, as well as for internal analysis and reporting purposes.

We also gather information through the use of cookies and similar technologies. For more details, please refer to our Cookie Policy.

Log and Usage Data

This refers to information related to service, diagnostics, usage, and performance, which our servers automatically gather when you access or utilize our Services. This data is stored in log files and may include details like your IP address, device information, browser type and settings, and information about your activities within the Services (such as timestamps of usage, pages/files viewed, searches performed, and other actions like feature usage), and device event information (such as system activity, error reports, and hardware configurations), depending on your interaction with us.

How Do We Process Your Information?

Your personal information is processed by us for several purposes, based on your interaction with our Services. These may include:

  • Easing account creation and authentication and identifying fraudulent activity.
  • We may use your information to seek feedback and communicate with you regarding your usage of our Services. Processing of your information may also occur when necessary to protect someone’s vital interests, for instance, to prevent harm.

When and with Whom Do We Share Your Personal Information?

Business Transfers

During negotiations or the completion of a merger, sale of assets, financing, or acquisition of our company or a part of it, your information may be shared or transferred to another company.

Working with Vendors

To provide the Services, the Company works with various third parties. The Company may share your personal information to the extent it ensures adherence to the Company’s Terms & Conditions and to otherwise protect against fraud or manipulation involving the Company or third parties.

How Long Do We Keep Your Information?

We retain your personal information only as long as necessary or legally allowed, including for tax, accounting, or other legal reasons. When our business no longer requires it, we will either delete or anonymize your personal information. If deletion is not feasible, we will securely store it and restrict access until it can be deleted.

How Do We Keep Your Information Safe?

We have taken necessary and reasonable technical and organizational measures to secure personal information in our possession. However, the Internet and information storage technology are not foolproof, so we cannot guarantee that your information will not be accessed, stolen, or altered by unauthorized third parties.

While we strive to protect your personal information, it is your responsibility to ensure the safety of the information you transmit through our Services. Use caution when using the Services and only in a secure environment.

Do We Collect Information from Minors?

We do not intentionally gather information from or target individuals under 18. By using our services, you certify that you are 18 or older, or the parent/guardian of a minor using the services with your consent.

In case we discover any personal information from minors, we will promptly disable their account and erase the data from our records. If you become aware of any information collected from minors, please contact us at cs@kcmtrade.com.

What Are Your Privacy Rights?

In some regions with applicable data protection laws, you have certain rights, such as:

  • Requesting access and a copy of your personal information.
  • Requesting correction or deletion.
  • Limiting the processing of your personal information and data portability (if applicable).
  • Objecting to the processing of your personal information under certain circumstances.

If you wish to make such a request, please contact us.

Withdrawing Your Consent

If your personal information is being processed based on your consent, you have the right to withdraw it at any moment.

Opting Out of Marketing and Promotional Communications

To stop receiving our marketing and promotional emails, simply click the unsubscribe link in the emails we send you. You will then be removed from our marketing lists. Note that we may still send you non-marketing communications such as service-related updates, account administration, responding to your service requests, etc.

Account Information

To review or change information in your account or close it, follow these steps:

  1. Log in to your account settings and update your user account.
  2. Contact us using the provided contact information.

Note: Upon request, we will deactivate or delete your account and information from our active databases. However, some information may be retained in our files for fraud prevention, problem resolution, investigations, enforcement of legal terms, and compliance with legal requirements.

For more details on our cookie usage, please refer to our Cookie Policy.

Controls for Do-Not-Track Features

Many web browsers, mobile OS, and apps have a Do-Not-Track ("DNT") feature to signal your preference for not having your online browsing activities monitored and collected. However, as there is no agreed technology standard for DNT, we do not currently respond to DNT browser signals or any other mechanism that communicates your preference not to be tracked. If a future standard for online tracking is adopted, we will update this privacy notice and inform you.

Do We Make Updates to This Notice?

This privacy notice may be revised periodically, with the updated version indicated by a new "Revised" date. It will become effective immediately upon release. We may notify you of significant changes by posting a prominent notice or sending you a notification. It’s important to regularly review this privacy notice to stay informed of how we safeguard your information.

How Can You Contact Us About This Notice?

For questions or comments regarding this notice, you may reach us via email at cs@kcmtrade.com.

How Can You Review, Update, or Delete the Data We Collect from You?

Depending on your country’s laws, you may have the right to access, modify, or delete the personal information we have collected from you. To do so, please send your request via email at cs@kcmtrade.com.

Dedicated Customer Support Representative

Email Support

CS@kcmtrade.com

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